Parking Operator of the Year
Sponsored by Solution Labs
The Parking Operator category covers parking providers who are creating a positive experience for motorists. The prize recognises work done to create easy-to-understand, non-confrontational and person-centric services.
The parking provider may be an owner and operator of car parks, or a service provider providing booking services for third party car parks.
The entry should include details of:
Name of parking provider
Names of key team members and job titles
Nature of the parking operation (local authority, private sector, third party aggregator, etc.)
Markets and type of customer
Scope and scale of operation (number of spaces and sites; UK and international, key locations, etc.)
Copy of team/organisation/company structure
Profile of key manager and team members (Details of staff training undertaken and success obtained - NVQs, MBAs, etc)
External verification of performance (consultant studies, Investers in People, SIA ratings, etc.)
Recognition of the team's work (Internal and external awards, press coverage, customer testimonials, etc.)
The judges are looking for evidence of:
A commitment to positive change
The building of partnerships to deliver results
A commitment to team building and staff development
Consistent application of good practice
Outstanding customer service
Excellence as representatives of the parking sector to customers and the wider community.
Customer and client feedback/testimonials
Press cuttings/Links to websites
Details of other awards won.