Entry Criteria

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The Back Office Award

Sponsored by JTR Collections

The Back Office Award recognises the excellent work of back office teams working for local authoritires, private parking operators, transport consultancies and civil enforcement agencies.

The criteria:

The team may work in the back office or provide support services (including IT, press, marketing, maintenance and service departments.)

The entry should include details of:

  • Name of team manager

  • Names of key team members and job titles

  • Definition of the team's role within the parking operation/company

  • Copy of team/organisation/company structure

  • Details of staff training undertaken and success obtained (NVQs, MBAs, etc.)

  • External verification of performance (consultant studies, Investors in People, SIA ratings, etc.)

  • Recognition of the team's work (Internal and external awards, press coverage, customer testimonials, etc.)

 

The judges are looking for evidence of:

  • A commitment to positive change

  • Team leadership

  • The building of partnerships to deliver results

  • A commitment to team building and staff development

  • Consistent application of good practice

  • Outstanding customer service

  • Excellence as representatives of the parking sector to customers and the wider community.

Please supply:

  • Images

  • Customer and client feedback/testimonials

  • Press cuttings/Links to websites

  • Details of other awards won.​