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The Front Line Award

The Front Line Award

Sponsored by PayByPhone

Parking can be a challenging profession. The Front Line Award is dedicated to parking personnel who engage with drivers and the general public as a part of their day-to-day activities. This award will recognise excellent customer service, communication skills and community engagement, especially during the ongoing pandemic.

The Front Line category rewards personnel working in roles that keep parking operations running and is open to individuals or teams of:

  • Civil enforcement officers

  • Parking attendants

  • Parking shop personnel

  • Park & ride drivers

  • Call centre staff.

The entry should include details of:

  • Name and role of nominee

  • Career history

  • Testimonials, references

  • Training undertaken

  • Professional and personal achievements.

The judges will be looking for the following:

  • Examples of the nominee doing the extra things that makes for outstanding performance

  • Evidence of a consistent application of good practice

  • Evidence of excellence as a representative of the parking industry to the customer/local community

  • Testimonials illustrating a high level of respect amongst fellow employees

  • Details of training (NVQs, First Aid, health & safety, Welcome Host, etc.)

  • Membership of professional bodies and initiatives (BPA Groups, charities, etc.)

Personal circumstances will be taken into consideration by the judges

Personal circumstances and disabilities will be taken into consideration by the judges.

Please supply:

  • Images

  • Customer and client feedback/testimonials

  • Press cuttings/Links to websites

  • Details of other awards won.

​You can either send in entries as either standalone Word or PDF documents.Please submit completed entries and supporting evidence via email to

Queries? Please contact us on 020 7091 7871

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