The Back Office Award
Sponsored by JTR Collections
The Back Office Award recognises the excellent work of back office teams working for local authoritires, private parking operators, transport consultancies and civil enforcement agencies.
The team may work in the back office or provide support services (including IT, press, marketing, maintenance and service departments.)
The entry should include details of:
Name of team manager
Names of key team members and job titles
Definition of the team's role within the parking operation/company
Copy of team/organisation/company structure
Details of staff training undertaken and success obtained (NVQs, MBAs, etc.)
External verification of performance (consultant studies, Investors in People, SIA ratings, etc.)
Recognition of the team's work (Internal and external awards, press coverage, customer testimonials, etc.)
The judges are looking for evidence of:
A commitment to positive change
The building of partnerships to deliver results
A commitment to team building and staff development
Consistent application of good practice
Outstanding customer service
Excellence as representatives of the parking sector to customers and the wider community.
Customer and client feedback/testimonials
Press cuttings/Links to websites
Details of other awards won.